“For me, the most challenging and surprising thing is I’ve got 130 owners plus that I work with all the time,” he says. “Life comes at them all the time… family issues and health issues and business issues… so the challenging part for me is still keeping them on track and working and building their business.”
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這些人權議題引發國際關注。2025年9月，美國對台灣知名自行車品牌巨大（Giant）實施「禁止進口令」（WRO），理由是其供應鏈存在「強迫勞動」風險，包括：工人因債務被迫勞動、遭遇惡劣的工作與生活條件，以及企業濫用移工的弱勢處境。事件爆發後，巨大股價一度重挫。
"That's a pretty sacred space," he says. "We only know those things because they've let us be there."